Refund Policy

At Decortia, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your product, please review our refund policy below:

1. Eligibility for Refunds:

   • Refunds are available for items that are defective or damaged upon arrival. To be eligible for a refund, you must contact us within 7 days of receiving the product.
   • The item must be unused and in the same condition that you received it, including all original packaging and tags.

2. Process for Refunds:

   • To request a refund, please email us at support@decortia.store with your order number and a description of the issue. Include any relevant photos of the damaged or defective item.
   • Once we receive your request, we will review it and provide instructions for returning the product if necessary.
   • Refunds will be processed within 7-10 business days after we receive and inspect the returned item.

3. Non-Refundable Items:

   • Please note that certain items, such as customized or personalized products, may not be eligible for a refund. This will be clearly indicated on the product page.

4. Shipping Costs:

   • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.

5. Exceptions:

   • We reserve the right to refuse refunds if the item does not meet the criteria outlined above or if it has been used or damaged beyond the initial delivery.

If you have any questions about our refund policy or need further assistance, please contact us at support@decortia.store. We are here to help!